TRACKING
HOW CAN I TRACK MY SHIPMENT?
You can track your shipment through an online portal WSPS offers. Usually, your online store sends you a link to the portal.
WHAT IS A TRACKING NUMBER / IDENTIFICATION?
A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length can vary from 10 to 39 characters.
WHERE CAN I FIND MY TRACKING NUMBER / ID?
In general, the loader or online store can provide the tracking number or identification. If you ordered a product from an online store, the confirmation email or shipping notification often contains the tracking number or identification.
Otherwise, contact your charger or online store.
WHEN WILL I KNOW MY INFORMATION?
You should see the follow-up events within 24-48 hours after receipt of the tracking number / ID. The reason for this delay is that, in most cases, the first tracking event only appears once we begin deliverying your package.
WHY THE STATUS OF MY SHIPMENT HAS NOT CHANGED?
Your shipment may be delayed. Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, contact your sender or online store. The sender or the online store can initiate an investigation for lost items.
WHY THE STATUS OF MY SHIPMENT HAS NOT CHANGED?
Your shipment may be delayed. Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, contact your sender or online store. The sender or the online store can initiate an investigation for lost items.
WHY DOES NOT MY TRACKING NUMBER / ID WORK?
In case your tracking ID does not work, contact WSPS.
DELIVERY
WHY IS MY SHIPMENT STILL NOT DELIVERED?
Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, please contact your sender or online store to initiate an investigation with DHL for lost items.
WHO CAN I CONTACT IF I DID NOT RECEIVE MY SHIPMENT?
If you have not received your shipment, contact USPS. If you can not provide an updated status of your shipment, please contact our local Customer Service at [email protected]
CAN I CHANGE MY ADDRESS?
It is not possible to change the address once the shipment has been sent.
CAN I CHANGE THE DELIVERY DATE OR DELIVERY TIME?
It is not possible to change the delivery date or delivery time once the shipment has been sent.
WHAT ARE THE RIGHTS AND TAXES?
Tariffs and taxes are excise taxes. Customs duties apply to certain goods purchased abroad. Value added taxes (VAT) are generally collected in the country where the purchased goods are consumed. The tariffs and taxes differ according to the country. Depending on the rights of the country and the taxes are settled with the post office or the customs office.
COMPLAINTS
MY SHIPMENT IS DAMAGED OR THE CONTENT IS MISSING. WHAT CAN I DO?
When your shipment is delivered with the local post office , you must go to the local post office within 7 days to receive a damage report.
Please send the damage report to us. Your sender or online store will then claim the damaged or lost package with USPS.
Keep in mind that only the sender can file a claim as it is the contractual partner of USPS.
MY SHIPMENT IS NOT DELIVERED WHAT CAN I DO?
When your shipment is not delivered, contact your sender or online store.
Keep in mind that only the sender can file a claim as it is the contractual partner of USPS.
RETURNS
ELIGIBILITY FOR RETURNS & CHANGES
If you return an item purchased in MASHBEAUTY.US, you can request the full refund of the amount paid up to 15 days after the purchase. You can change items purchased by others up to 15 days after purchased. To return items, they must not be used, damaged, or washed and must carry all their labels and packaging seals. Items with significant discounts are SALES WITHOUT RETURN. In this case you will not be able to opt for the refund, a change or store credit.
HOW TO MAKE A RETURN OR CHANGE?
• Indicate on the same invoice if it is a change or a return
• Pack the item (s) and invoice in the bag or return box and attach the address label.
• Transfer the package to USPS OFFICE office nearest you
• Send your return to the following address: 13019 sw 4 st Miami Florida 33184.